The Telco Soviets

Lovely WSJ column by Walt Mossberg…

Suppose you own a Dell computer, and you decide to replace it with a Sony. You don’t have to get the permission of your Internet service provider to do so, or even tell the provider about it. You can just pack up the old machine and set up the new one.

Now, suppose your new computer came with a particular Web browser or online music service, but you’d prefer a different one. You can just download and install the new software, and uninstall the old one. You can sign up for a new music service and cancel the old one. And, once again, you don’t need to even notify your Internet provider, let alone seek its permission.

Oh, and the developers of such computers, software and services can offer you their products directly, without going through the Internet provider, without getting the provider’s approval, and without giving the provider a penny. The Internet provider gets paid simply for its contribution to the mix: providing your Internet connection. But, for all practical purposes, it doesn’t control what is connected to the network, or carried over the network.

This is, he says “the way digital capitalism should work”, and he’s right. But there’s one area in digital technology where it doesn’t apply — the mobile phone industry.

A shortsighted and often just plain stupid federal government has allowed itself to be bullied and fooled by a handful of big wireless phone operators for decades now. And the result has been a mobile phone system that is the direct opposite of the PC model. It severely limits consumer choice, stifles innovation, crushes entrepreneurship, and has made the U.S. the laughingstock of the mobile-technology world, just as the cellphone is morphing into a powerful hand-held computer.

Whether you are a consumer, a hardware maker, a software developer or a provider of cool new services, it’s hard to make a move in the American cellphone world without the permission of the companies that own the pipes. While power in other technology sectors flows to consumers and nimble entrepreneurs, in the cellphone arena it remains squarely in the hands of the giant carriers.

The Soviet Ministry Model

That’s why I refer to the big cellphone carriers as the “Soviet ministries.”

It goes on, and gets even better. This is a great op-ed piece.

“Hi darling, I’m on the plane”

Oh no. BBC NEWS | Technology | Mobile phone use backed on planes

Passengers could soon be using their mobile phones on planes flying through European airspace.

Plans have been developed across EU countries to introduce technology which permits mobile calls without risk of interference with aircraft systems.

Regulators around Europe are calling for consultation on the potential introduction of the technology.

If given the go ahead, the service would allow calls to be made when a plane is more than 3,000 metres high.

Individual airlines would need to decide if they wanted to introduce the technology, if the green light is given by national regulators.

Bah!

iPhone Hackers 1: Apple 1

New York Times report today says that:

the Web was filled Friday with complaints from people who had installed the latest iPhone software update, only to see all the fun little programs they had been adding to their iPhones disappear — or, still worse, see their phones freeze up entirely.

It was bound to happen. The moral is that if you hack your iPhone you should forget about syncing it to your computer from then on.

Control freaks like Apple don’t give up easily.

But wait! — GMSV has more:

From the warranty right on through Steve Jobs explicit reminder (see “Jobs to iPhone hackers: Bring it on”), Apple has consistently warned iPhone buyers that if they choose to go off the reservation and modify their units to use third-party software or run on networks other than AT&T, they run the risk of their beautiful toy turning into a handsome skipping stone. Still, thousands took their chances, and sure enough, when Apple pushed through an iPhone update Thursday, there was soon wailing and lamentation throughout the land.

Unfortunately for Apple, at least some of that wailing was coming from owners who had not hacked or modified their iPhone, yet found it hobbled or bricked after the update. And the overall picture of which phones were hit, the damage and the chances of recovery is veiled in the fog of war. Depending on which unlocking hack was used, or not, the iPhone update may or may not brick your unit or cause data loss, and that damage may or may not be repairable by new hacks or perhaps by a sympathetic Apple Genius. What is clear is that even while acting within its rights, Apple has a messy little problem that is not going to go away any time soon.

Still more: Erick Schonfeld has advice for Apple — “Stop behaving like a phone company”…

As we all know by now, the latest software update to the iPhone may in some cases turn it into a useless brick—if you happen to have put hacked software on it or unlocked it (ahem, John) in order to make it work on a non-AT&T carrier (such as T-Mobile, in the U.S.). Apple, of course, is free to try to lock in customers to its partner AT&T and to control what software will work on the phone. That’s just the way the cell phone business works. Right? It’s all about customer lock-in and reducing churn.

But Steve Jobs might be better served here to take his own advice and think different. Because, as he has so elegantly demonstrated with the iPhone, these devices are finally becoming little computers. So it shouldn’t be a surprise that consumers will expect them to act like computers. They will want to modify them to their exact, quirky predilections. They will want to use them any way they want, as a general-purpose device.

That is why PCs took over the world. They could be tuned a million different ways to the needs of a million different customers. You don’t ask Apple permission to download software off the Web for your Mac. And you would never agree to buy a laptop that only worked with only one broadband provider. Why should the iPhone be any different?

The uproar today may be limited to hackers and the digerati. But soon everyone will want the same thing. And if they don’t get it from Apple. They may look somewhere else. Google Phone anyone?

Jobs: why no 3G

Ah, I see. It’s the battery life.

Apple chief executive Steve Jobs slammed 3G phones for having limited battery life as he launched the iPhone in the UK through an exclusive deal with network operator O2.

O2 is thought to have signed an unprecedented agreement passing around 10pc of all revenues from the iPhone to Apple, whose tough commercial terms some other mobile networks baulked at.

One of those was Vodafone, whose chief executive Arun Sarin has pointed out that the first version of the iPhone will not run on 3G mobile networks, thus offering only the slower web browsing speeds of 2.5G unless customers are in a wi-fi hotspot. Mr Jobs, however, said Apple had decided against incorporating 3G for now because it drained battery life. “The 3G chipsets work well apart from power. They’re real power hogs. Most phones now have battery lives of two to three hours,” he added.

“Our phone has eight hours of talktime life. That’s really important when you start to use the internet and want to use the phone to listen to music. We’ve got to see the battery lives for 3G get back up into the five-plus hour range. Hopefully we’ll see that late next year.”

Translation: It will give us an opportunity to force all those early adopters to upgrade after the Christmas rush.

Jobs descends from clouds, launches UK iPhone, departs

No surprises here, then.

Apple has announced that its long-awaited iPhone will go on sale to British customers on November 9.

The handset, which will be available exclusively to O2 customers, will cost £269 – more than the $399 (£200) that it costs in the US.

The iPhone will sell for £269.

Users will have to sign an 18-month contract priced at either £35, £45, or £55 depending on the call package.

Steve Jobs, Apple’s CEO, appeared in person at the company’s flagship Regent Street store in London for the announcement.

Still no 3G, I see. I’ve used one, courtesy of my friend Hap. It’s neat and hooked up easily to my home WiFi. But in the open it’s still a 2.5G phone.

The Porsche and the lawnmower

This morning’s Observer column

It’s an odd way to start a revolution, to put it mildly. The iPhone is a lovely piece of kit – in effect, a sleek, powerful personal computer running an industrial-grade operating system. It has the capability to be a really disruptive device in an industry that badly needs disruption. But it comes shackled to an unpopular, low-tech mobile network. So acquiring one is like buying a Porsche engine and fitting it to your lawnmower. People figured out quickly that you could cancel AT&T’s internet service to get its browser to work only via wi-fi; but you couldn’t use it on any other mobile phone/data network. (And still had to pay the 18-month AT&T subscription.) This was not a fundamental technical limitation of the device, but a technological shackle designed by Apple to drive business to AT&T…

iPhone SIM unlock software put on ice

Hmmm… Engadget reports that:

UniquePhones (the team behind iPhoneUnlocking.com, who’ve claimed to have the second proper iPhone SIM unlock software hack) got a threatening call from AT&T’s legal team urging them to not release their software — or else. Now, we can understand why any smallish business wouldn’t exactly want lawyers repping AT&T (and Apple) breathing down their necks for a potentially market-shifting discovery — which is why the company is now officially holding the release of their SIM unlock solution indefinitely while they assess their legal position. Fair enough, but we still haven’t even had a chance to verify their solution does unlock iPhones.

However, the interesting (and possibly telling) bit comes up at the end of their release, where apparently UniquePhones is “evaluating what to eventually do with the software should they be legally denied the right to sell it.”

I mean, it’d be such a shame if it found its way onto the Net, now wouldn’t it…

Technolust

This morning’s Observer column

A new spectre is haunting the planet – technolust. We psychiatrists define it as the self-indulgent craving for attractive gadgets offering at best only marginal improvements over older devices but inducing fleeting, orgasmic, smug superiority in their possessors.

Technolust was thought to afflict only a small minority of the population – generally investment bankers with more money than sense and pony-tailed geeks with neither. But developments in the US have led scientists to fear that the condition is reaching epidemic proportions and affecting people regarded as immune to infection…

iPhone frenzy gathers momentum

John Markoff has an odd non-article in today’s NYT. He appears to be obsessed with the iPhone’s lack of a mechanical keyboard.

The keyboard, however, is the biggest worry. At worst, customers will return the products. Currently AT&T gives customers 30 days to return handsets, but it is not clear whether it will maintain that policy for the iPhone. Any significant number of returns of the iPhone could conceivably undermine what until now has been a remarkable promotional blitzkrieg that culminates in the phone’s release June 29…

He’s way off beam. The biggest deficiency of the iPhone, to my mind, is the fact that you can’t replace the battery. In that sense, it’s an iPod clone. Will people pay $500 for a device they have to return to base when its battery gives up the ghost? We’ll see.

CrackBerry Mk2

My BlackBerry 8800 arrived yesterday. It’s slimmer but wider than the battered 7100 it replaces. It’s exceedingly glossy in the way that iPod Nanos are — which means it will scratch easily. It has a QWERTY keyboard suitable for midgets. Mostly it works as advertised, but it has lots of what the O’Reilly crowd call ‘annoyances’. For example, the onboard browser is a pathetic piece of software. And T-mobile’s attempts to keep one within their T-Zones walled garden are infuriating. It’s much more difficult to customise profile settings than it was on the 7100.

The phone comes with an inbuilt GPS system, which seems like a good idea — until one confronts the annoying reality. First of all, it doesn’t come with any maps! No problem, you say — they’re available as free downloads from the BlackBerry site. But then it transpires that you have to hook the phone to a Windows machine to install them.

But hang on — shouldn’t one be able to download maps directly to the phone? Yep — just go to mobile.blackberry.com. But guess what? — the download doesn’t work. In fact, it helpfully informs you that the 8800 is not a supported device! And then comes the coup de grace: there are no maps for the UK! Correction: there are maps for Northern Ireland, but nothing for the mainland. So no maps for Gt. Britain.

In the end, it’s a perfectly useless device except for the one thing that makes it indispensable: push email.

Aside: My colleague Geoff Peters has a term for people like me who use BlackBerry phones and Apple computers: blackberry and apple crumblies.