The lessons of (computer) error

This morning’s Observer column:

A few years ago, I received a speeding ticket from the Metropolitan police claiming that a speed-camera in London had photographed my car – citing the correct registration number of the vehicle – doing 43mph in a 30mph zone. Most people would, I guess, be distressed by receiving such a communication. Your columnist, however, was perversely delighted – because it offered him the opportunity of not only irritating the cops but also of making an important point about the dangers of being overly dependent on technology.

The reason for my glee was that the car had definitely not been at the location specified on the speeding ticket at the time and I could prove that using the same technology that the Met had used in order to frame me. My family and I had been out of the UK in the week in question and the car was parked at Stansted airport, where its arrival and departure at the mid-stay car park were logged by the automated numberplate recognition technology that the airport authorities had recently installed.

Accordingly, I wrote to the commissioner of the Metropolitan police enclosing a copy of the speeding ticket and saying that I would be very interested to see what evidence he had in support of it, adding that I intended to contest it on the grounds that I could prove my car had been nowhere near the location at the time. But my hopes for a bloody good row were dashed within a fortnight: a computer-generated notice arrived, informing me that the speeding ticket had been cancelled. No explanation; no apology; nothing…

Read on.

French regulator vs. First Amendment

This morning’s Observer column:

Although Google is an American company, it had no option but to comply with the ECJ ruling because it trades with – and has assets in – all the countries in the European Union. But because it is based in the US, it also has to obey the laws of that particular land. And in the US, the first amendment to the constitution means that people take a very dim view of any interference with free speech. Sanitising Google search results to comply with the rulings of a foreign court would certainly be perceived as such an interference. So while RTBF links are removed from, say, google.fr, they remain visible on search results from Google.com, which is easily accessible from any European country.

It turns out that some of Europe’s data protection regulators are not amused by this…

Read on

Why do governments screw up IT projects?

This morning’s Observer column:

This is a tale of two cities – Washington and London – and of the governments that rule from them. What links the pair is the puzzling failure of said governments to manage two vital IT projects. In both cases, the projects are critically important for the political credibility of their respective administrations. And yet they are both in trouble for reasons that most engineering and computer science undergraduates could have spotted.

So here’s the puzzle: how is it that governments stuffed with able and conscientious civil servants screw up so spectacularly whenever IT is involved?

Let us start with Obamacare, the US president’s landmark reform of his country’s dysfunctional healthcare system…

Read on…