Drawing the line between Twitter and Facebook

Christopher Caldwell had a typically thoughtful column in yesterday’s Financial Times, about the case of the Washington Post sportswriter, Mike Wise, and his Twitter experiments.

Mr Wise has built a reputation as one of America’s top basketball reporters. He has a radio show. He does interviews. And – fatefully – he stays in contact with his readers through Twitter. On Monday, Mr Wise “tweeted” three fake news stories. One concerned how long a suspension Pittsburgh Steelers quarterback Ben Roethlisberger would receive for alleged off-field misconduct. Mr Wise wrote: “Roethlisberger will get five games, I’m told.” The Miami Herald, The Baltimore Sun and NBC’s Pro Football Talk blog all cited the tweet.

Mr Wise then revealed that the story was a hoax – or, to put it charitably, a piece of freelance sociological fieldwork. Mr Wise had been critical of online “aggregators” who do not source their own stories or check facts independently. He explained, in an apology posted on Twitter, that he had been trying to “test the accuracy of social media reporting”.

The Post, however, didn’t see the joke and suspended him for a month. The paper’s argument was that his position as a senior writer in a major newspaper effectively meant that Mr Wise was not free to do what you or I might be free to do.

Mr Caldwell explores the complexities of the case. He points out that, in the first place, Wise’s “test” wasn’t exactly well-designed. What he wanted to test was the willingness of online aggregators to repeat allegations/stories without bothering to check them. But you might say that many people would think it reasonable to pass on without checking something they’ve got from a respected and knowledgeable source. In my case, for example, I’d be less concerned to check something from Nick Robinson’s blog than a rumour that I’d read in one of the UL political blogs. And I guess that if I were interested in American sports then I’d feel the same about Mr Wise.

But what of the Post‘s argument: that it has a right to demand certain kinds of behaviour from its journalists even in their private, or semi-private lives? It sounds a bit like the requirement that police officers should be circumspect in their off-duty behaviour. Here’s Caldwell again:

The real stakes of Mr Wise’s prank do not concern social journalism. They concern the broader matter of what belongs to institutions and what belongs to their members (or employees), and what each is entitled to demand of the other. Politics is always reminding us that this line is very hard to draw. When Newt Gingrich signed a multimillion-dollar book contract after the Republicans won the midterm elections of 1994, attention focused on Rupert Murdoch’s ownership of the publishing company that was paying him. An equally pertinent question, though, was whether Mr Gingrich was worth all that money because he was Newt Gingrich or because he was the presumptive Speaker of the House. If the latter, then he was arguably selling something that did not belong to him. The same goes for Barack Obama’s signing a multi-book contract after his election as Illinois senator in 2004.

Mr Wise appears to understand what he did wrong in just these terms. “I made a horrendous mistake,” he wrote, “using my Twitter account that identifies me as a Washington Post columnist.” Since it was a personal account, some might say that he hurt no one but himself. This is a line of thinking that the Post rightly moved to squelch. Mr Wise is thought of as a Washington Post columnist whether he identifies himself that way or not. This entitles the paper to make certain demands. The sports editor, Matthew Vita, circulated a copy of the Post’s new-media guidelines, which read, in part: “When you use social media, remember that you are representing The Washington Post, even if you are using your own account … All Washington Post journalists relinquish some of the personal privileges of private citizens. Post journalists must recognise that any content associated with them in an online social network is, for practical purposes, the equivalent of what appears beneath their bylines in the newspaper or on our website.”

But what if ‘social media’ become the dominant way in which social life is lived in the future? The Post probably wouldn’t feel entitled to complain if Mr Wise had tried his ruse in his local pub or golf club. It’s the fact that he did it in an arena that is ambiguously both public and private that causes the problem. So…

The internet and the new media are commonly described as a liberating, individualising force. In many respects, though, they are replacing informal relationships with surveilled ones. Mr Wise was wrong to put up his phoney tweets. The Post was within its rights to discipline him. But it is hard not to worry about the principles laid down in the process of doing so. The net result of the internet may be to invite the boss into what used to be the stronghold of one’s private life.

Come to think of it, though, this is a case where there’s an interesting difference between Facebook and Twitter. The latter is definitely a ‘public’ space — unless one explicitly protects one’s tweets, and I guess Mr Wise doesn’t. The Post might have had more trouble if he’d conducted his experiment in Facebook, where only his ‘friends’ would have seen it. Hmmm…

Anyway, this was a terrific column, by a terrific columnist.

How are the mighty fallen

This morning’s Observer column.

You have to feel sorry for Sony sometimes. I mean to say, there it was on Wednesday in Berlin, at the IFA consumer electronics show, launching a new music and video download service called Qriocity (it’s like “curiosity”, only it couldn’t get the domain name, I suppose) – and what happens? Steve Jobs goes on stage in San Francisco and announces that Apple is having another go at the TV download business.

And guess who gets all the media coverage?

How are the mighty fallen. I remember a time when Sony dominated the gadgetry business, when it was a synonym for elegant design and advanced functionality, when Walkmans ruled the world. It had shops in upmarket malls where young males came to drool. And now? Ask a teenager about Sony and s/he will reply: “Aren’t they the outfit that makes flat-screen TVs and DVD players and other stuff for adults?”

Un oeuf is enough

Image from the Powerhouse Museum. No known copyright restrictions.

This is the clever headline over an interesting report (sadly, probably behind a paywall) in this week’s Economist about the outbreak of egg-borne salmonella in the US. The report says that the US poultry industry produces 6 billion eggs a month, and then continues:

Over the past few decades every sector of American agriculture has undergone dramatic consolidation. The egg industry is no exception. In 1987, 95% of the country’s output came from 2,500 producers; today, that figure is a mere 192. Though the salmonella problem appeared to affect two dozen brands, those were all traced back to just two firms in Iowa, the top egg-producing state. Critics suggest that this shrivelling of the supply chain leaves consumers vulnerable to bad luck or bad behaviour. Inspectors from the Food and Drug Administration (FDA) reported this week that a recent visit to Wright County Egg, one of the Iowan firms responsible for the recall, found rats, maggots and manure piled several metres high at or near the egg-producing facilities. Robert Reich, a former labour secretary in Bill Clinton’s administration calls these “corporate crimes” and argues that “government doesn’t have nearly enough inspectors or lawyers to bring every rotten egg to trial.”

The numbers set me reaching for a calculator. Let’s see now, 6 billion eggs and 192 producers; that’s 3,125,000 eggs per producer per month, or 104,166 per producer per day. I don’t know much about hens, but if they lay one egg a day, that’s 100,000 hens per producer. This is battery farming on an unimaginable scale.

Stooping to conquer

This dropped through our letterbox the other day. Living, as we do, in a small village, we’re accustomed to the occasional heartfelt plea over a lost kitten or a missing pet rabbit, so at at a first, casual glance it seemed innocuous enough. But then I gave it a second look — and turned the page, to find this:

Sneaky, eh? Who’d have thought that a former monopolist would stoop to this? It’s also damned cheeky, given the snail-like DSL service that BT provides to my home.

Mists and mellow fruitfulness

I love September. Perhaps it’s because I’m an academic — and therefore for me it represents the beginning of a new year. (I’ve never been able to take January seriously for that reason.) Anyway, this is what my world was like this morning. And yet by 11.30am it was like this just round the corner:

Makes me wonder if we are going to have an Indian summer?

Flickr versions here and here.

Plumbing The Shallows

To Ely, on a glorious September evening, to hear Nick Carr expound on his new book, The Shallows. The event was held in Topping & Company, a charming independent bookshop on the High Street.

The attendees were squeezed into a long, narrow room. Wine and soft drinks were served. The audience was predominately female, middle-aged or older and predictably middle-class. It was a quintessentially genteel, English occasion. Mr Carr gave a lucid, accessible talk about the main themes of the book (about which I have written here) and then threw the floor open to questions. These fell into two categories: (a) thinly-veiled opportunities for questioners to parade their qualifications, professions or obsessions; and (b) genuinely troubled inquiries about where all this networking technology was taking us. One woman — who worked for a photographic agency — excoriated the way the Net was ruining her firm’s business. Another asked about censorship and China. One or two just mounted their hobby-horses and rambled away.

The author dealt with all of this in a graceful and tactful way, even occasionally managing to staunch the flow of the more determined bores. Then the evening ended with him signing copies of the book. I bought one (the copy I possessed was an uncorrected proof given to me by the Observer) and he wrote a nice dedication in it, which I appreciated.

Afterwards, my companion and I pondered the cost-effectiveness of all this. On the one hand, it’s a reassuring assertion of the civilising effect of bookishness. But as a way of selling books, getting Nicholas Carr all the way from the US to Ely can hardly be justified. I’m sure he learned very little from his audience, and he must have given his spiel dozens of times in other venues like this. But it was good to meet someone whose blog I always make a point of reading, and who swims so productively against the tide of conventional wisdom.

In franker mode

Frank Kermode’s funeral took place yesterday in King’s chapel. It was a small affair (there will be a memorial service later) which was elegant, moving, celebratory and only slightly elegaic. I think he would have approved. Afterwards, there was a splendid tea in the Senior Combination Room. His friends Anthony Holden, Ursula Owen, Karl Miller and John Sutherland spoke, and Tony and Ursula read a couple of poems which seemed spot on for the occasion.

I felt for both of them, for they had known and loved Frank more intimately and for longer than most of us, and these things are always, in the end, an ordeal. Tony chose to read the sonnet he’d written for Frank’s 80th birthday:

Where once you were a name on spines of books
Read, marked and learned in duly franker mode,
Of late you are a friend with knowing looks,
Warm heart, wise counsel, welcoming abode.
Together we have stalked the Stratford bard,
Hip-flasked at Highbury, chalked the Savile baize,
Wept at the opera, watched Lara taking guard,
Set towns from Yale to Barga all ablaze.
Your students know the learned, measured sage,
Your readers the insightful polyglot,
I the chimes-at-midnight chum, sans age
And for all time — whose winged chariot,
refusing to believe you’re just four score,
Is posting flight-plans for a good few more.

Nobody could have known when those words were written that Frank had another fruitful decade ahead. And what a decade! There was a small ripple of astonishment when Tony reminded his audience that Frank published ten books in that last decade. Imagine it: a book a year — and the funny thing was that he always swore that the one he was working on at the moment would definitely be his last. When he knew his time was coming to an end, he briefly contemplated writing a book about dying but decided against because he wouldn’t be able to finish it! This was, after all, the man who wrote that memorable book, The Sense of an Ending.

At the tea afterwards, I ran into an old friend who told me that she had just been re-reading that particular book. She had first read it as a young woman many years ago and it had whistled over her head then. But now, she said, it made perfect sense. It’s strange how we often realise the significance of things — and of people — too late.

Ursula told a lovely story about a trip she and Frank had gone on together — to the Yeats Summer School in Sligo, where he had been invited to lecture. When they settled into their seats on the plane, Frank opened his folder and realised that he’d brought the wrong text. So they checked into their hotel and he then calmly reconstructed the missing lecture, walked out and delivered it.

Afterwards they drove down to Gort, to visit Coole Park — the home of Lady Gregory, Yeats’s great friend — and Thoor Ballylee, the tower that Yeats restored (and which, IMHO, is still one of the most magical spots in Ireland). Then they returned to Coole (where the demesne remains even though the house has long been demolished) and stood by the lake, counting the swans. She then read Yeats’s The Wild Swans at Coole, which is one of his loveliest and most accessible poems.

It begins:

The Trees are in their autumn beauty,
The woodland paths are dry,
Under the October twilight the water
Mirrors a still sky;
upon the brimming water among the stones
Are nine and fifty swans.

On that magical day when they visited, Ursula said, there were only nine swans. But in an odd, poetic way, I thought, that seemed to fit.

At the end of his eulogy, Tony said something that rang true for all of us. “What I did to earn Frank’s regard”, he said, “I’ll never know”. Me neither. To be granted the friendship of such a great man was a wonderful privilege. So I’ll just count it as one of my blessings and leave it at that.

Something for the (long) weekend

One of the things I like most about the Web is the quality of the writing and thinking one finds there. (If this runs counter to mainstream media’s “the-Net-is-full-of-crap” meme, then so much the worse for the meme.) Of course there’s great stuff in print too, but much of what I enjoy and value most is exclusively online.

  • For example, every month Bruce Schneier publishes his Crypto-Gram Newsletter which has lots of stuff about computer security (as you’d expect from someone who makes his living from it), but also perceptive commentaries on our increasingly ludicrous obsessions with ‘security theatre’ — i.e. doing stuff that makes someone in authority feel good, but which has a negligible — or even negative — impact on public security. The British police’s persecution of amateur photographers taking pictures of public buildings is a good example of this. I read every issue of the Schneier newsletter and always find something useful or illuminating in it — as for example his taxonomy of social networking data (about which I blogged recently).
  • Then there’s the Monday Note — a weekly newsletter produced by Frédéric Filloux, a French freelance writer and media consultant, and Jean-Louis Gassée, the former Apple executive who is now a Silicon Valley VC. In the current issue, M. Filloux has a penetrating piece about Chris Anderson’s “the-Web-is-dead” meme (about which I also wrote an Observer column recently). First of all, he’s critical of the authors’ cavalier way with the traffic data, but he goes beyond that to inquire about what the growing popularity of Apps might mean.

    Caution with Anderson’s theory aside, there is no doubt the app phenomenon will significantly impact the way we consume news: apps might become their main cognitive container. They won’t be as rich as a website, but they are likely to enable more focused usage. Consider the upside in the absence of links: On a web site, a link in a story means leaving it to go elsewhere. In an app, as the link uses an encapsulated browser instance, the reader doesn’t feel she’s leaving the story, the environment stays the same, the UI remains consistent. This results in a more immersive experience, like in a physical newspaper, or in a book where reading is not disrupted by context changes. Apps will be a good vector for complex writings (quantum mechanic vs. celebrity gossip) even though compulsive foragers will blame the impossibility to comment, share, propagate, squabble around contents.

    [Aside: I’d quibble with the ascription of “compulsive forager” to someone as perceptive as Steven Johnson whose essay on “The Glass Box and the Commonplace Book” is wonderful.]

    Unlike many commentators, however, Filloux doesn’t go in for what John Seely Brown calls “endism”. Instead he sees these developments in ecological terms: “Like in previous media transitions”, he writes, “the new genre of apps on smartphones or tablets isn’t likely to completely supplant web pages. Each category simply corresponds to a different need: the web for news-picking to socialize with; apps for long stuff to actually read.” Filloux then begins to trace the implications for media organisations and other professional publishers of ‘content’. They will need to build Apps-creation into their standard, everyday work-flows rather than outsourcing them to software houses. And of course for that to become possible, they will need to acquire and master new software tools. But they’re not currently set up for this.

    From a digital business unit standpoint, current SDK (Software Development Kits) appear way too complicated to accommodate the urgency of the news business, of its short reaction-times. What is needed is a set of tools, based on templates embedded in CMS like those available for Flash sites. Apple and Android should think about it.

    Yep. They should. And, as I observed yesterday, book publishers should be thinking about it too.

  • Another Web-essayist I always read is Paul Graham. His “Hacker’s Guide to Investors”, for example, is a gem of insight derived from experience. His Hackers & Painters: Big Ideas from the Computer Age: Essays on the Art of Programming is also lovely.
  • Work in Progress

    This picture of 86 notebooks sums up a life’s work — and, more importantly, a life’s learning. Designer (and design critic) Michael Bierut gave a terrific, thoughful talk about what he’d learned in his career as a designer. It’s quite a long presentation, so make some coffee, sit back, and enjoy.

    Some exile

    I’m sitting in my study, tidying up a draft, with Exile on Main Street by the Stones blasting out from the Tannoys and thinking this must be the best rock album ever recorded. Just thought you’d like to know