The death of language

This comes from an Irish Times column by Fintan O’Toole. He’s writing about a recent interview given by Brian Cowen, the Irish Taoiseach [Prime Minister]. But he could have been writing about any member of the UK Con-Dem coalition government.

For two years now, official speech has been a one-way process. The Government decided that it would do things of immense consequence, knowing there was very little public support for those actions. Never in the history of the State has a government adopted policies of such significance in the absence of any kind of public consensus in their favour.

Once you go down that road, real communication ceases. The Government can talk, but it cannot listen. Anything it would be likely to hear – public opinion, objective evidence, expert analysis – would tend to undermine its chosen certainties. So the talk has to be one-way. It has to be aimed, not at engaging in debate, but at getting across the idea that there is nothing to be debated. There are no choices, no alternatives, no legitimate differences. The purpose of all official speech is not to communicate, but to kill communication.

This is why the question hovering over all the fuss around Brian Cowen’s infamous interview is not “was he hung-over” It is Dorothy Parker’s response to the news that president Calvin Coolidge had died: “How could they tell?”

If you read the transcript without listening to the voice, Cowen’s interview on Morning Ireland is almost indistinguishable from the one he gave a few days earlier to RTÉ radio’s This Week programme. And that in turn is the same as almost every interview he has given in the last two years.

This is not because Cowen can’t communicate. In private, or on semi-formal occasions, he is articulate and engaging. It is because, as Taoiseach, he must speak a language as dead as Manx or Crimean Gothic. When words are used, not to stimulate discussion, but to deny the possibility of discussion, they die. They wither into verbiage. They become spin that has stopped spinning, propaganda that no one expects to fool anyone. And the first official language of the State is no longer Irish or English, it is this system of empty sounds, spoken into a void.

Whenever politicians invoke TINA (there is no alternative) you know they’re lying. Or kidding themselves. There’s a lot of lying and self-delusion going on at the moment.

Thanks to Lorcan Dempsey for the link.

Kafka rules OK at the Crown Prosecution Service: or how a careless tweet can cost you your job

Nick Cohen has a terrific column in today’s Observer about the ludicrous persecution of Paul Chambers for a silly Tweet.

The 27-year-old worked for a car parts company in Yorkshire. He and a woman from Northern Ireland started to follow each other on Twitter. He liked her tweets and she liked his and boy met girl in a London pub. They got on as well in person as they did in cyberspace. To the delight of their followers, Paul announced he would be flying from Robin Hood airport in Doncaster to Northern Ireland to meet her for a date.

In January, he saw a newsflash that snow had closed the airport. “Crap! Robin Hood Airport is closed,” he tweeted to his friends. “You’ve got a week… otherwise I’m blowing the airport sky high!”

People joke like this all the time. When they say in a bar: “I’ll strangle my boyfriend if he hasn’t done the washing up” or post on Facebook: “I’ll murder my boss if he makes me work late”, it does not mean that the bodies of boyfriends and bosses will soon be filling morgues.

You know the difference between making a joke and announcing a murder, I’m sure. Apparently the forces of law and order do not.

A plain-clothes detective from South Yorkshire Police arrived at Chambers’s work. Instead of quietly pointing out that it was best not to joke about blowing up airports, he arrested him under antiterrorist legislation. A posse of four more antiterrorist officers was waiting in reception.

“Do you have any weapons in your car?” they asked.

“I said I had some golf clubs in the boot,” Chambers told me.”But they didn’t think it was funny. I kept wondering, ‘When are they going to slap my wrists and let me go?’ Instead, they hauled me into a police car while my colleagues watched.”

The Crown Prosecution Service wanted to charge him under the law’s provisions against bomb hoaxers, a serious measure aimed at a serious public nuisance. But there had been no hoax. Paul Chambers had not caused a panic at the airport or intended to cause a panic. No one in authority knew about the tweet until some busybody decided to report Chambers.

Instead of displaying a little common sense and letting the matter rest, the CPS dug up an obscure section of the 2003 Communications Act, which makes it an offence to send a “menacing message” over a public telecommunications network.

It goes on — and gets worse, to the point where one really is reminded of Kafka. Chambers pleaded ‘not guilty’, but the CPS persuaded the judge that in the context of terrorist violence his tweet should be taken as a genuine threat, whether he was joking or not and whether the airport knew about the “threat” or not.

Chambers was given a criminal record and ordered to pay £1,000 in costs and fines. His employer then fired him. He decided to appeal against his conviction, moved to Northern Ireland to be near his girlfriend, and got another job. His Appeal is due to be heard next Friday, so he warned his new employer that his name would be in the papers and explained why. He was then duly sacked again.

The crazed authoritarianism that lies behind this case is one of the enduring legacies of New Labour, and it is one of the reasons that some of us were glad to see them lose the election. As Nick Cohen says:

The hounding of Paul Chambers stinks of Labour authoritarianism. The prosecuting authorities showed no respect for free speech. They could not take a joke. They carried on prosecuting Chambers even when they knew he was harmless. They turned a trifle into a crime because a conviction helped them hit performance targets. Inside their bureaucratic hierarchies, it was dangerous to speak out against a superior’s stupidity. Better to let an injustice take place than risk a black mark against your name.

If the court condemns the CPS, I can guarantee that Keir Starmer, the director of public prosecutions, will not fire or discipline the prosecutors involved. I doubt if he will even tell them they have undermined support for the anti-terrorist cause.

I don’t care what the polls say or how unpopular the coalition becomes – Labour must change the settled view of the majority of Britons that it is the party of politically correct jobsworths or it will never win another election.

Yep.

Backwards into the future

This morning’s Observer column.

It’s not often that a newspaper column can resolve a dispute that has troubled the finest minds of an abstruse academic discipline, but hey, what else is the New Review for? The field is cosmology, and the dispute concerns the issue of whether there exist parallel universes that together include “everything that physically exists: the entirety of space and time, all forms of matter, energy and momentum, and the physical laws and constants that govern them.”

Today we can reveal that at least one such parallel universe exists. It is usually found in Finland, but last week alighted on the ExCel Centre in London, where it was visited by several observers known to this columnist. It is called the Nokiaverse (though some call it Nokia World) and it is populated by people who believe that it is possible to go backwards into the future…

Internet Explorer pulls Lazarus stunt

The Financial Times Techblog has a useful post pondering the significance of the Beta version of IE9. Its conclusion is that Microsoft has finally begun to innovate in the browser field again — which is good news for everyone (and will, in due course, lead to a re-evaluation of ‘the-Web-is-dead’ meme). Developments singled out by the FT include the new browser’s ability to tap into the graphics capabilities of contemporary PCs, smarter use of screen real-estate and the way it harnesses the capabilities of HTML5.

Now, all I need is a PC to try it on…

Customer ‘service’

For a start, most companies have a split personality when it comes to customers. On the one hand, C.E.O.s routinely describe service as essential to success, and they are well aware that, thanks to the Internet, bad service can now inflict far more damage than before; the old maxim was that someone who had a bad experience in your store would tell ten people, but these days it’s more like thousands or even, as in Carroll’s case, millions. On the other hand, customer service is a classic example of what businessmen call a “cost center”—a division that piles up expenses without bringing in revenue—and most companies see it as tangential to their core business, something they have to do rather than something they want to do.

James Surowiecki in the New Yorker.