It’s the metadata, stoopid

This morning’s Observer column.

“To be remembered after we are dead,” wrote Hazlitt, “is but poor recompense for being treated with contempt while we are living.” Cue President “George W” Obama in the matter of telephone surveillance by his National Security Agency. The fact that for the past seven years the agency has been collecting details of every telephone call placed in the United States without a warrant was, he intoned, no reason for Americans to be alarmed. “Nobody is listening to your telephone calls,” he cooed. The torch was then passed to Dianne Feinstein, chair of the Senate intelligence committee, who was likewise on bromide-dispensing duty. “This is just metadata,” she burbled, “there is no content involved.”

At which point the thought uppermost in one’s mind is: what kind of idiots do they take us for? Of course there’s no content involved, for the simple reason that content is a pain in the butt from the point of view of modern surveillance. First, you have to listen to the damned recordings, and that requires people (because even today, computers are not great at understanding everyday conversation) and time. And although Senator Feinstein let slip that the FBI already employs 10,000 people “doing intelligence on counter-terrorism”, even that Stasi-scale mob isn’t a match for the torrent of voice recordings that Verizon and co could cough up daily for the spooks…

While we’re on the George W. Obama theme, John Perry Barlow claimed this morning that the Obama administration has now prosecuted seven officials under the Espionage Act and goes on to point out that the total for all his predecessors since 1917 is 3.

Caught in the trap

This morning’s Observer column.

Watching William Hague doing his avuncular routine in the Commons on Monday, I was reminded of the way establishment figures in the 1950s used to reassure hoi polloi that they had nothing to worry about. Everything was in order. The Right Chaps were in charge. Citizens who had done nothing wrong, declared Uncle Hague, had nothing to fear from comprehensive surveillance.

Oh yeah? As Stephen Fry observed in an exasperated tweet: “William Hague’s view seems to be ‘we can hide a camera & bug in your room & if you’ve got nothing to hide, what’s the worry?’ Hell’s teeth!”

Hell’s teeth indeed. I can think of thousands of people who have nothing to hide, but who would have good reasons to worry about intrusive surveillance. Journalists seeking to protect their sources, for example; NHS whistleblowers; people seeking online help for personal psychological torments; frightened teenagers seeking advice on contraception or abortion; estranged wives of abusive husbands; asylum seekers and dissident refugees; and so on.

In a way, Hague’s smug, patronising tone was the least troubling aspect of the NSA/GCHQ story…

Memo to user: you’re not a customer

This morning’s Observer column.

A reader writes: “Dear John Naughton, As you write about the internet, I wondered if you knew how long it takes Yahoo to get back to people. I have an iPad, but went to the library to print a document (attached to an email). Yahoo knew I wasn’t on my iPad and asked me to name my favourite uncle. I replied, but Yahoo didn’t like my answer, so locked me out for 12 hours. I can’t get into my email account. Getting to the Help page is really difficult. Do you ever speak to anybody at Yahoo? I had to open another non-Yahoo email account, so I opened a Gmail account and it looks to have the same problem. Not easy to get in touch with anybody when things go wrong. I am sure I am not the only one who wants to discuss my problem with a human being. Yours sincerely…”

Dear Reader, I hear (and sympathise with) your pain, but we need to get something straight…

Voltaire and the autonomous car

This morning’s Observer column.

The best is the enemy of the good,” said Voltaire. It’s a maxim that has a particular resonance for tech designers, because it highlights the intrinsic tension between ambition and pragmatism that haunts them. Many perfectly viable products have never made it beyond the prototype stage because their designers felt they fell too far short of the ideals they had set for themselves. One of the reasons why Steve Jobs was so remarkable as a company boss is that he was the exception that proved Voltaire’s rule. He was a perfectionist for whom the good was the enemy of the best. Which is why working for him was such an exhausting business and also why Apple’s products became so distinctive.

As it happens, Voltaire’s maxim may also be useful in explaining what will happen in the field of autonomous vehicles, aka self-driving cars…

Analogue nostalgia ain’t what it used to be

This morning’s Observer column.

Instagram filters represent an interesting contemporary phenomenon – what one might call analogue nostalgia. Digital technology enables anyone to take photographs that are – technically – flawless, in the sense of being sharply focused and properly exposed. Some cameras even have features such as smile detectors so that they won’t shoot until they detect at least a rictus grin. They have elaborate systems for controlling or eliminating the “red eye” effect of direct flash photography. And, of course, if you don’t get a satisfactory picture first time you can keep going until you get something that looks acceptable on the camera’s LCD screen.

All of this would have seemed like attaining Nirvana to earlier generations of (analogue) photographers. And yet the popularity of things such as Instagram, Hipstamatic, Pixlr-o-matic and other apps for creatively mangling photographs suggests that the effortless perfection offered by digital technology has come to seem, well, boring. So just as painters abandoned realism once photography arrived, Instagrammers, Hipstamaticians et al now seek ways of creatively degrading their imagery so that it looks different, arty or just plain cool.

Quantum leaps?

This morning’s Observer column.

For a long time, the world looked upon quantum physicists with a kind of bemused affection. Sure, they might be wacky, but boy, were they smart! And western governments stumped up large quantities of dosh to enable them to build the experimental kit they needed for their investigations. A huge underground doughnut was excavated in the suburbs of Geneva, for example, and filled with unconscionable amounts of heavy machinery in the hope that it would enable the quark-hunters to find the Higgs boson, or at any rate its shadowy tracks.

All of this was in furtherance of the purest of pure science – curiosity-driven research. The idea that this stuff might have any practical application seemed, well, preposterous to most of us. But here and there, there were people who thought otherwise (among them, as it happens, Richard Feynman). In particular, these visionaries wondered about the potential of harnessing the strange properties of subatomic particles for computational purposes. After all, if a particle can be in two different states at the same time (in contrast to a humdrum digital bit, which can only be a one or a zero), then maybe we could use that for speeded-up computing. And so on.

LATER: Gary Marcus has a nice sceptical piece about quantum computing in the New Yorker.

3D printing and bigger bangs

This morning’s Observer column.

Although there are already some very sophisticated applications of 3D printing in industry (in aircraft manufacture, for example), most of the stuff produced by 3D printing in the public domain looks pretty naff to the layperson’s eye. The Texas gun, for example, looks naive and unsophisticated when compared to, say, a Walther PPK. One can just imagine James Bond’s incredulous sneer if Q were to offer it to him.

But for those who have followed the work of Harvard scholar Clayton Christensen over the years, the sheer crudity of the printed object is what rings bells because it evokes the possibility of disruptive change…

LATER: It turns out that the Feds are onto it:

On Thursday, Defense Distributed founder Cody Wilson received a letter from the State Department Office of Defense Trade Controls Compliance demanding that he take down the online blueprints for the 3D-printable “Liberator” handgun that his group released Monday, along with nine other 3D-printable firearms components hosted on the group’s website Defcad.org. The government says it wants to review the files for compliance with arms export control laws known as the International Traffic in Arms Regulations, or ITAR. By uploading the weapons files to the Internet and allowing them to be downloaded abroad, the letter implies Wilson’s high-tech gun group may have violated those export controls.

“Until the Department provides Defense Distributed with final [commodity jurisdiction] determinations, Defense Distributed should treat the above technical data as ITAR-controlled,” reads the letter, referring to a list of ten CAD files hosted on Defcad that include the 3D-printable gun, silencers, sights and other pieces. “This means that all data should be removed from public acces immediately. Defense Distributed should review the remainder of the data made public on its website to determine whether any other data may be similarly controlled and proceed according to ITAR requirements.”

Google Glass: half full or half empty?

This morning’s Observer column.

The Chinese name their years after animals – the year of the goat, the rat and so on. In the tech world, we name years after devices. Thus, 2007 was the year of the iPhone and 2010 was the year of the iPad. It’s beginning to look as though 2013 will be the year of Glass. This prediction is based on the astonishing level of comment, curiosity, excitement, trepidation and hostility surrounding an augmented reality device created by Google and called Google Glass…

Technology giveth, and technology taketh away

My Observer review of The The New Digital Age by Eric Schmidt and Jared Cohen.

When, in early 2011, Eric Schmidt stepped aside from his position as Google’s CEO to become the company’s executive chairman, some of us were reminded of Dean Acheson’s famous gibe about postwar Britain – which had “lost an empire but not yet found a role”. What, one wondered, would Dr Schmidt’s new role be, and when would he find it?

The New Digital Age: Reshaping the Future of People, Nations and Business

by Eric Schmidt, Jared Cohen

Well, now we know…

Fragile systems

This morning’s Observer column.

On Tuesday 23 April, a tweet from Associated Press (AP) revealed startling news. There had been explosions in the White House and Obama had been injured. The tweet was a hoax – the AP Twitter account had been hacked via a clever phishing exploit – but it briefly caused havoc. The Dow Jones Industrial Average dropped 144 points between 10.07am and 10.09am, for example. Crude oil prices also briefly tumbled and the price of US Treasury bonds and gold futures spiked. Within minutes, AP disclosed that the tweet was erroneous and things returned to normal, with the Dow eventually rising 152 points for the day to close at 14,719.

Crisis over, then? Er, not quite. The story of the hoax AP tweet resurrects troubling thoughts about systems and fragility…