Customer service

Last night I ordered some business cards from Moo.com. (Check it out — it’s a really neat service IMHO.) This morning I found this message in my inbox:

Hello John I’m Little MOO – the bit of software that will be managing your order with us. It will shortly be sent to Big MOO, our print machine who will print it for you in the next few days. I’ll let you know when it’s done and on its way to you. Please do not remove the photos you have chosen from your account until the cards have been printed, or some of your cards may come out blank. You can track and manage your order at: http://www.moo.com/account Please note, as your order will be shipped via Royal Mail First Class/Airmail, it should be with you in around 10 working days, but it won’t have a tracking number. Remember, I’m just a bit of software. So, if you have any questions regarding your order please first read our Frequently Asked Questions at: http://www.moo.com/help/

I like the “Remember, I’m just a bit of software” bit. How many customer services messages make one smile?

It’s always refreshing to receive a friendly and engaging message from a company, especially when it relates to something as personal as business cards. Speaking of which, have you considered elevating your brand with Metal Kards? These unique cards can transform the way you present yourself and your business.

Unlike traditional paper cards, metal business cards offer a sense of luxury and durability that leaves a lasting impression. Imagine the delight of handing someone a sleek, high-quality metal card that stands out in a sea of ordinary options. It’s a small touch that can make a big difference in how potential clients perceive your professionalism and attention to detail.

(Thanks to Quentin for pointing me towards Moo.com.)

You’ve got mail – all you need is a way to get rid of it

This morning’s Observer column

‘You can’, my mother used to say, ‘have too much of a good thing’. Since she was generally not in favour of good things (which she equated with self-indulgence), I habitually disregarded this advice. But I am now beginning to wonder if she may have been right after all. This thought is sparked by an inspection of my email system. I have 852 messages in my ‘office’ inbox. Correction, make that 854: two more came in while I was typing that last sentence. My personal inbox has 1,304 messages. My spam-blocking service tells me that, in the past 30 days, I received no fewer than 3,920 invitations to: enhance my, er, physique; invest in dodgy shares; send money to the deserving widows of Nigerian dictators; and purchase Viagra. I am – literally – drowning in email.

And I am not alone…

47% of Americans now have broadband at home

The Pew Internet & American Life Project has released its Broadband Adoption 2007 report.

The report finds that nearly half (47%) of all adult Americans now have a high-speed internet connection at home, according to a February 2007 survey conducted by the Pew Internet & American Life Project. The percentage of Americans with broadband at home has grown from 42% in early 2006 and 30% in early 2005. Among individuals who use the internet at home, 70% have a high-speed connection while 23% use dialup.

The 12% growth rate from 2006 to 2007 represents trails the 40% increase in the 2005 to 2006 timeframe, when many people in the middle-income and older age groups acquired home broadband connections. Those groups continued to show increases in home broadband adoption into early 2007, but at lower rates than in the past.

Full report here.

Dateline

Good morning! It’s 07-07-07 today. I’ll bet some nutter somewhere thinks that means something.

Facebook closes in on MySpace

Interesting. Daily Telegraph reports that

Facebook is closing in on rival social networking website MySpace, after almost doubling its US traffic over the past year.

The group has enjoyed an 89pc rise in visitors, recording 26.6m visitors in May alone, according to internet information provider comScore.

The flood of new traffic follows Facebook’s decision in September to open up registration to the general public, a change from its previous policy requiring a valid email address from a university or selected group of secondary schools and businesses.
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Its traffic had hovered at around 14m users a month until September. Since then it has recorded monthly leaps of up to 4m new users.

The website has seen dramatic growth among 25 to 34-year-old users, up 181pc year-on-year.

It also saw a rise of 149pc in the teenage bracket.

MySpace attracts around 69m users each month, but grew at less than half the rate of Facebook last year, recording a 34pc climb in unique visitors.

In a recent poll, 73pc of readers told The Daily Telegraph they had switched from MySpace to Facebook.

Somehow, I can’t see readers of the Telegraph being comfortable on MySpace.

George Melly RIP

Well, in the end, a life of glorious dissolution came to an end. His last years were anything but funny, but he faced terrible physical decline with a beady eye, and wrote about it unflinchingly. I’ll never forget the first time I saw him perform on stage. He was scabrously, disgracefully funny and sang blues and jazz lyrics as if he’d been born black. He had what my mother used to describe as a “brass neck”, i.e. he was outrageousness personified. He was also very quick on his feet. He once asked Mick Jagger why his (Jagger’s) face had so many wrinkles. “Laughter lines”, replied Mick, grinning. “Nothing’s that funny”, replied George. Collapse of slim party.

And Melly wrote like an angel. One volume of his memoirs — Rum, Bum and Concertina, which deals with his time in the navy — is an impudent masterpiece. His Revolt into Style was one of the formative books of my youth. (I wish I still had my copy: first editions now sell for anything from £95 – £125.) He was a knowledgeable and astute art collector and a very good critic. One of the nicest things about writing for the Observer is that it’s the paper for which he and Ken Tynan wrote.

Julian Mitchell wrote a nice obit in the Guardian. It begins:

Dressed like a 1930s gangster or a 1940s Harlem hipster, with a huge hat on his large head, his ample figure and rubbery face, with its mischievous hint of Mr Toad, were warmly welcomed wherever he went. He was a “personality” who actually had personality, a jazz singer who was also a cultural commentator, a devotee of the surrealists who wrote the story lines of a cartoon strip. Presenter-performer, autobiographer, libertarian and in his own word “tart”, he was “Good-Time George”.

The Digger scoops up the Journal

Well according to this report he has, anyway.

Rupert Murdoch has succeeded with his $5bn (£2.5bn) bid for Dow Jones, owners of the Wall Street Journal, according to a report in The Business.

Negotiations are finished and the board is confident the terms of the deal will be accepted by the Bancroft family, which controls a majority of voting shares in Dow Jones, the Business reported, citing people close to the Dow Jones board.

A formal announcement of the deal is expected next week, The Business reported.

Murdoch’s News Corporation will take over America’s most prestigious financial publisher at the price he originally offered on April 17, when he proposed $60 a share, the magazine said.

He has, apparently, given guarantees of ‘editorial independence’. Ho, ho!