What to do after you screw up

Barry McPherson of anti-virus company McAfee, after they released a buggy upgrade that screwed up a lot of customers’ machines writes about “A Long Day at McAfee”.

In our ongoing efforts to protect our customers from a seemingly endlessly multiplying variety and volume of attacks, today we released a update file that clearly did more harm than good. There was a legitimate threat and we wanted to protect our customers, as we have done successfully thousands and thousands of times before. But in trying to do so, we created negative and unintended consequences for some very important people. Many of you.

Having talked to literally hundreds of my colleagues around the world and emailed thousands to try and find the best way to correct these issues, let me say this has not been my favorite day. Not for me, or for McAfee. Not by a long shot.

Mistakes happen. No excuses. The nearly 7,000 employees of McAfee are focused right now on two things, in this order. First, help our customers who have been affected by this issue get back to business as usual. And second, once that is done, make sure we put the processes in place so this never happens again.

Can you imagine a senior exec in a British company writing like this? Instead, we’d have some PR-blended crap about “unfortunate circumstances” and things getting better “going forward”.

The Digger’s kids are losing their marbles

Well, well. I heard something about this on the radio this morning, but wasn’t clear about what’s going on. This post makes things a bit clearer.

Last week, the Lib-Dem candidate Nick Clegg—the third party candidate in the race—did so well in a television debate that he began to emerge as the logical alternative to Labor. This has caused the Murdoch papers to unleash a full-scale attack on Clegg—with hardly any pretense other than to help Cameron—now known as the “Kill Klegg” campaign.

In turn, the Independent newspaper ran a front pager yesterday with the headline “Rupert Murdoch will not decide the outcome of the election. You will,” challenging the Murdoch coverage of the race.

Later in the afternoon, in a coming-apart-at-the-seams scenario, Rebekah Wade/Brooks and Murdoch’s son, James—who will both face the wrath of Murdoch senior if they don’t produce a winner—stormed over to the Independent, breached its security systems, barged into the offices of the Independent’s editor-in-chief and top executive, Simon Kelner, and commenced, in Brit-speak, a giant row. Their point was that newspaper publishers don’t slag off other newspaper publishers in polite Britain, but also the point was to remind Kelner that he wasn’t just slagging off another publisher, he was slagging off the Murdochs, damn it. Indeed, the high point of the screaming match was Wade/Brooks, in a fit of apoplexy and high drama, neck muscles straining, saying to Kelner: “And I invited you to Blenheim in the first place!” Blenheim being the Murdoch family retreat and the highest social destination for all Murdoch loyalists and ambitious Brits in the media.

If true, this is truly weird. James Murdoch is a tough, aggressive cookie. But up to now I thought he had better judgement than this. Are they really so rattled about the possibility of the Lib Dems doing well enough to scupper Cameron?

UK jails schizophrenic for refusal to decrypt files

Good piece of reporting by The Register.

Exclusive The first person jailed under draconian UK police powers that Ministers said were vital to battle terrorism and serious crime has been identified by The Register as a schizophrenic science hobbyist with no previous criminal record.

His crime was a persistent refusal to give counter-terrorism police the keys to decrypt his computer files.

The 33-year-old man, originally from London, is currently held at a secure mental health unit after being sectioned while serving his sentence at Winchester Prison.

In June the man, JFL, who spoke on condition we do not publish his full name, was sentenced to nine months imprisonment under Part III of the Regulation of Investigatory Powers Act (RIPA). The powers came into force at the beginning of October 2007…

Air guitar

A friend who lives in the Barbican was raving to me about the exhibition currently in the Curve gallery there, in which a cheery flock of finches play electric guitars. I looked incredulous, so he sent me the link to this video. It may not be Art, but it’s clever and amusing. The strange thing is that the birds don’t seem to be upset by the noise. Come to think of it, they’re just like my teenage kids in that respect.

Remember when Apple was a small company?

(Flickr version here.)

From today’s New York Times.

The company said net income in the quarter that ended March 31 rose 90 percent, to $3.07 billion, or $3.33 a share, from $1.62 billion, or $1.79 a share, a year earlier, after adjustments for an accounting change. Revenue rose 49 percent, to $13.5 billion, from $9.08 billion, after adjustments.

On average, analysts had expected Apple to report net income of $2.45 a share on revenue of $12 billion.

The company said its gross profit margin rose to 41.7 percent, from 39.9 percent a year earlier.

Apple’s stock stood at $244.59 at the close of regular trading. After the company announcement, its shares rose to around $257 in after-hours trading.

As of this morning, Apple’s market cap was $235.1 billion. For comparison, Google’s is $176.3 billion and Microsoft’s is $274.8 billion. Dell is valued at $33.61 billion. Makes you think, doesn’t it?