Hilarious piece by David Pogue in the NYT. Sample:
Eventually you will get to a person. You will tell him/her why you are calling, and most likely you will be told you have to call someone else. They will offer to transfer you, but before they do, GET THE EXTENSION NUMBER. This is very important, especially when (not if) you get cut off. Note that it is a seven-digit extension number.
While waiting, pause and ponder the size and complexity of a company that needs an extension number the size of your phone number.
Now you are getting close. You will eventually get to someone who after getting your name, address, problem, and again, Express Service code, will say the magic words, “I can help you with that problem.” You have now contacted a Dell Offshore Personal Expert – a DOPE.
Some notes on this part of the process:
* The DOPE will probably call you by your first name, because he/she wants to be your new best friend.
* He/she will profusely thank you at every step of the way for the same reason.
* He/she will have a notable American name like Patrick, Matthew or even a Shaun. Do not react to this.
But congratulations; YOU HAVE REACHED SOMEONE WHO IS TRYING TO HELP YOU! You reached the ninth circle, and all you have to do is return.