Letter to Apple Support

From Jason Kottke.

Hello,

I purchased a new Powerbook three weeks ago. It was working fine until a few hours ago when you announced the new Intel-powered MacBook Pro at MacWorld and I started to cry. “Four to fives times faster,” I sobbed, “a built-in iSight, and a brighter, wider screen.”

My display, while not as bright or large as the new MacBook Pro display, illuminated my wet cheeks and red, swollen eyes as my tears rained down on the backlit keyboard. An acrid smell rose up from inside the smooth metal machine as my salty tears joined with the electronics, joyfully releasing the electrons from their assigned silicon pathways to freely arc into forbidden areas of the computer and elsewhere, including, somewhat painfully, my hands.

Is this covered under my warranty and if so, can you send me a new MacBook Pro as a replacement, please? Thank you for your time,

-jason

Hmmm… Quentin’s PowerBook had a dreadful accident some time back and his insurance company paid up a few days ago. But instead of rushing out and buying a new machine he decided to wait for Steve Jobs’s MacWorld keynote, and is now looking very smug at the prospect of a major coup in the Gadget Wars! Bah.

No ‘Intel Inside’ outside!

Surprise, surprise! Apple’s new desktop and laptop computers have Intel CPUs, but according to Silicon.com

they don’t show the chipmaker’s presence on the outside.

Most brand-name PCs that use Intel processors take part in the “Intel Inside” programme, which gives the computer makers marketing dollars for displaying the chipmaker’s logo on their products and in their advertising.

But Apple decided not to sign on to the programme with the line-up of Intel-based Macs that CEO Steve Jobs introduced at the Macworld Expo on Tuesday.

Er, why not? The answer, according to Good Morning, Silicon Valley, is because the ‘Intel Inside’ logo “evokes a gag reflex” in many longterm Apple customers!

A little in-joke for techies

From CNET News.com

In a bit of unintended humor, Wall Street closed Apple’s stock Tuesday, the day the company unveiled its first Intel processor-based computers at Macworld, at $80.86.

(Note for non-techies: the Intel 8086 processor was the CPU that spawned the processor architecture of the Wintel PC family.)

Many thanks to Neil MacNeil for spotting it.

Right-wing madness in the NYT

The incomparable Scott Rosenberg has picked up on something I’ve been wondering about, namely why is the New York Times giving so much op-ed space to right-wing crazies?

Part of his answer reads:

There must be an argument going through someone’s head at the Times that goes like this: Their newspaper is under assault from the right, most recently because of its exposure of the Bush administration’s illegal-wiretap power grab; so it must achieve the impression of “balance” by presenting these op-ed voices from the right. But really, to balance the Cato people you’d have to find some wild-eyed leftist arguing that, say, all oil companies should be nationalized tomorrow.

The greatest achievement of the right over the past decade — oh, setting aside the seizure of “all three branches of government” in the wake of a disputed election, the plundering of the Treasury, and the derailing of the war on al-Qaida — is this: By a wide swath of American opinion-makers, “balance” is understood to mean that the usual welter of mainstream American voices needs to be weighed down by a gang of beady-eyed ideologues on right-wing think-tank payrolls who can barely construct a sensible argument.

US journalism is in a desperate state — and has been ever since Reagan’s time. Part of the problem is the delusion that ‘balancing’ opposing views is a way of avoiding bias. Paul Krugman memorably satirised this delusion in an amusing parable. If George W. Bush said that the earth is flat, the US media would report it under the headline: “Opinions Differ on Shape of the Earth.”

But the earth isn’t flat, and any journalist with a commitment to the truth has an obligation to say so. Otherwise he’s just lending credibility to nonsense by implying that it must somehow be weighed equally with sense.

“Balance as bias” is also the basis for the lunatic proposition that creationism (aka “Intelligent Design”) ought to be accorded the same epistemological status as evolution in US schools.