The User Is Not Broken

My colleague Gill Needham, with whom I am working on an exciting new course called Beyond Google, sent me this, described by its (librarian) author as “a meme masquerading as a manifesto”. Excerpt

All technologies evolve and die.

Every technology you learned about in library school will be dead someday.

You fear loss of control, but that has already happened. Ride the wave.

You are not a format. You are a service.

The OPAC is not the sun. The OPAC is at best a distant planet, every year moving farther from the orbit of its solar system.

The user is the sun.

The user is the magic element that transforms librarianship from a gatekeeping trade to a services profession.

The user is not broken…