Jakob Neilsen on paying attention to what users actually do

Jakob Neilsen on paying attention to what users actually do
From his latest newsletter.

“About half of the users now access the Internet from more than one location. Despite the implications of this for service design, many systems assume that users remain bound to a single computer.”

I used to be one of those vagrants. But since I got an iBook, I just take it with me and access the Net from it wherever I happen to be.