You can always get what you want. But is it what you need?

My review of Ethan Zuckerman’s Rewire and Aleks Krotoski’s Untangling the Web.

Open a street map of a city – any city – and what you see is a diagram of all the possible routes that one could take in traversing or exploring it. But superimpose on the street map the actual traffic flows that are observed and you see quite a different city: a city of flows. And the flows show how the city is actually used, as distinct from how it could be used.

This is a useful metaphor for thinking about the internet and digital technology generally. In itself, the technology has vast – some think limitless – possibilities. So narratives like those of Google’s Eric Schmidt and Jared Cohen in their recent book tend to sketch out all the things that networked technology could enable us to do. But what we will actually wind up doing with it is, at any point in time, largely unknown.

In that sense, Ethan Zuckerman’s book provides a welcome antidote to the current narrative of technological determinism. His central thesis is that while the internet does, in principle, enable everyone to become a true cosmopolitan, in practice it does nothing of the kind. Cosmopolitanism does not just involve being tolerant of those who are different from us. As the Ghanaian American philosopher Anthony Appiah puts it, true cosmopolitanism “challenges us to embrace what is rich, productive and creative about this difference”. Much of the early part of Rewire is taken up with demonstrating the extent to which the internet, and our use of it, fails that test…

How Microsoft spent a decade asleep at the wheel

This morning’s Observer column.

Coincidentally, in that same year, Gates stepped down from his position as CEO and began the slow process of disengaging from the company. What he failed to notice was that the folks he left in charge, chief among them one Steve Ballmer, were prone to sleeping at the wheel.

How else can one explain the way they failed to notice the importance of (successively) internet search, online advertising, smartphones and tablets until the threat was upon them? Or were they just lulled into somnolence by the sound of the till ringing up continuing sales from the old staples of Windows and Office?

But suddenly, that soothing tinkle has become less comforting. PC sales are starting to decline sharply , which means that Microsoft’s comfort zone is likewise set to shrink. Last week, we had the first indication that Ballmer & Co have woken up. In a 2,700-word internal memo rich in management-speak drivel , Ballmer announced a “far-reaching realignment of the company that will enable us to innovate with greater speed, efficiency and capability in a fast-changing world”.