The Generation Game

Perceptive FT column by Luke Johnson.

We have entered the Digital Age, but most of those in control in business, and indeed politics, are not digital natives. By the time they get to be the definitive boss, leaders are generally in their 50s. At that point in their life, they are unlikely to be ready to reinvent what they and their company do. “The Establishment” is just that – by nature, they are not dramatic reformers.

So, in sectors such as the music industry, they cling to old-fashioned products like CDs, even when it is obvious the technology has passed its sell-by date. Believe me, I know: I owned a retailer selling CDs – and like-for-like revenues have been plunging – perhaps partly disguised by unit price cuts to maintain volumes. The same applies to film and DVDs; within a few years the format will be history. They all need to devise ways to make downloading pay, and halt the avalanche of piracy and file-sharing.

Unfortunately, a chief executive only a few years from retirement is hardly motivated to sack loyal colleagues to bring on board lots of teenagers to turn their company upside down. Psychologically, we are congenitally opposed to tearing down what we have helped create in order to build anew. Hence the status quo prevails, even if it is the demoralising task of managing decline with no salvation in sight. And so all efforts are applied to preservation in spite of a realisation that the economic model is broken – because no one is forcing the company in a new direction.

AT&T finally gets the message. Now for European telcos…

From Good Morning Silicon Valley.

There now, that wasn’t so hard. In a change of heart, AT&T said Tuesday it would allow iPhone owners to use Internet voice applications like Skype across its 3G network, and all it took was the clamoring of customers, the threat of tougher competition and the specter of government intervention. The system works!

Concerned about losing revenue and adding to its traffic load, AT&T had initially imposed restrictions that limited the use of iPhone VoIP apps to Wi-Fi connections, even though it let some Windows Mobile phones use such apps across its network. The reversal, the company said, was not the result of a sudden epiphany, but the result of a “regular review of device features and capabilities.” “Today’s decision was made after evaluating our customers’ expectations and use of the device compared to dozens of others we offer,” said Ralph de la Vega, CEO of AT&T’s mobility and consumer markets division. Yep, just an ordinary review that began back in August, right after the FCC sent a letter to the major carriers asking them to explain their policies on Internet telephony apps. With the FCC’s embrace of Net neutrality principles and now a Google-Verizon alliance making openness a key selling point, AT&T must have figured it was a bad time to look like an obstructionist.

Funny how things happen when the FCC takes an interest. OFCOM, are you listening?

e-readers, e-readers, e-readers…

Yup. They are the Craze du Jour. What’s worrying everyone, of course, is that Apple is getting ready to do to the Amazon Kindle what it’s done to Nokia smartphones. GMSV has a nice round-up.

Amazon knows that competition in the developing e-reader market is going to get considerably stiffer in the near future, so it’s doing what it can to grab share while the grabbing’s good. Today the company announced it was lopping another $40 off the price of its Kindle, bringing it down to $259 in the U.S. The geographic distinction is needed because Amazon also announced it would start selling an international version of the gadget, equipped to use the global network of AT&T and its roaming partners, in more than 100 countries (though still not Canada) at a price of $279.

International customers, however, will have to factor in some additional expenses. Different countries will impose various duty charges and value-added taxes on the hardware for starters. Downloading books and periodicals in the U.S. comes for free via Whispernet across Sprint’s EVDO network, but will cost $1.99 abroad. Taking delivery of periodical subscriptions will cost an extra $4.99 a week internationally. And users overseas will pay 99 cents a megabyte to transfer personal documents to their Kindle. Still, the expansion should give a nice boost to the Kindle’s sales figures (whatever they may be; Amazon will say only that the Kindle is its “most wished for, most gifted, and No. 1 bestselling product”).