When to listen to your users. And when to ignore them

Robert Scoble has a very insightful post about the row over FaceBook’s new look. (Apparently lots of users are up in arms about it.) He writes:

Here’s the phases of Facebook:

Phase 1. Harvard only.

Phase 2. Harvard+Colleges only.

Phase 3. Harvard+Colleges+Geeks only.

Phase 4. All those above+All People (in the social graph).

Phase 5. All those above+People and businesses in the social graph.

Phase 6. All those above+People, businesses, and well-known objects in the social graph.

Phase 7. All people, businesses, objects in the social graph.

Phase 5 is known as when Facebook is really going to find its business model. This is why Mark Zuckerberg is absolutely correct to say he can’t listen to people who wants Facebook to get stuck in Phase Four. It was a nice phase, yes, when Facebook only had people in the social graph, but those days are over.

Zuckerberg, in Scoble’s opinion, is a real leader because “he doesn’t care what anyone thinks. He’s going to do what he thinks is best for his business. I wish Silicon Valley had more like him.” So those who are saying the new design sucks “should NOT be listened to.”

Yeah, I know a lot of people are going to get mad at me for saying that. After all, how can a blogger say to not listen to the masses? Easy: I’ve seen the advice the masses are giving and most of it isn’t very good for Facebook’s business interests.

I suspect Scoble is right. It’s an interesting new slant on the Christensen dilemma, though. If you’re too attentive to your customers and your existing business model then you will be wiped out by disruptive innovation coming from elsewhere. On the other hand, if you don’t stay close to your customers then you may go out of business. I suppose the big difference with FaceBook is that it’s users aren’t really customers. They’re getting it for free.

Thanks to Jack Schofield for the original link.

The future of Twitter

One thing is certain. In the next 2 years Twitter is going to fill up with so much information, spam and noise that it will become unusable. Just like much of USENET. The solution will be to enable better filtering of Twitter, and this will require metadata about each tweet.

Discuss.

Link.

Tweetdeck

I like and value Twitter, but find it impossible to keep track of everything that’s going on. In particular I’m always missing direct messages. So in the end I took the plunge and installed Tweetdeck. Looks good. Who knows, maybe one day my contacts will realise that I’m not intentionally rude.

Networked science

Caroline Wagner has published an interesting book entitled The New Invisible College: Science for Development.

According to the blurb it

offers new tools for governing science in the twenty-first century. Based on exciting advances in complexity and network theories, this book reveals the dynamics and structure of knowledge creation in science. Dr. Wagner urges policymakers to move beyond national policy models and towards networked models of science. This will expand opportunities to translate science into useful technology and social welfare, especially for poor countries.

Primates on Facebook

Nice piece in this week’s Economist about groupings on social networks.

Primatologists call at least some of the things that happen on social networks “grooming”. In the wild, grooming is time-consuming and here computerisation certainly helps. But keeping track of who to groom—and why—demands quite a bit of mental computation. You need to remember who is allied with, hostile to, or lusts after whom, and act accordingly. Several years ago, therefore, Robin Dunbar, an anthropologist who now works at Oxford University, concluded that the cognitive power of the brain limits the size of the social network that an individual of any given species can develop. Extrapolating from the brain sizes and social networks of apes, Dr Dunbar suggested that the size of the human brain allows stable networks of about 148. Rounded to 150, this has become famous as “the Dunbar number”.

And guess what?

The Economist asked Cameron Marlow, the “in-house sociologist” at Facebook, to crunch some numbers. Dr Marlow found that the average number of “friends” in a Facebook network is 120, consistent with Dr Dunbar’s hypothesis, and that women tend to have somewhat more than men. But the range is large, and some people have networks numbering more than 500, so the hypothesis cannot yet be regarded as proven.

What also struck Dr Marlow, however, was that the number of people on an individual’s friend list with whom he (or she) frequently interacts is remarkably small and stable. The more “active” or intimate the interaction, the smaller and more stable the group.

Thus an average man—one with 120 friends—generally responds to the postings of only seven of those friends by leaving comments on the posting individual’s photos, status messages or “wall”. An average woman is slightly more sociable, responding to ten. When it comes to two-way communication such as e-mails or chats, the average man interacts with only four people and the average woman with six. Among those Facebook users with 500 friends, these numbers are somewhat higher, but not hugely so. Men leave comments for 17 friends, women for 26. Men communicate with ten, women with 16.

What mainly goes up, therefore, is not the core network but the number of casual contacts that people track more passively. This corroborates Dr Marsden’s ideas about core networks, since even those Facebook users with the most friends communicate only with a relatively small number of them.

Need to read between the lines? Try Microsoft Word

Today’s Observer column.

That left only Facebook as a focus for irrational exuberance. But how much was the preppy social-networking site ‘worth’? Arcane formulae were deployed by investment analysts to rationalise a range of fantastic valuations. Then Microsoft blew them out of the water by paying $240m for a 1.6% stake in the company. Here at last was a real number that people could latch on to. Even newspaper columnists could do the calculation: if 1.6% is worth $240m then 100% equals $15bn.

QED? Er, no. Even in those far-off days when a billion dollars was real money it was a preposterous valuation. But it entered the culture as a hard fact. After all (so the reasoning went) if those boys at Microsoft thought that 1.6% of Facebook was worth $240m, then it must be an exceedingly valuable company…

The rise and rise of Twitter

From the Pew Internet and American Life Project:

“As of December 2008, 11% of online American adults said they used a service like Twitter or another service that allowed them to share updates about themselves or to see the updates of others. Just a few weeks earlier, in November 2008, 9% of internet users used Twitter or updated their status online and in May of 2008, 6% of internet users responded yes to a slightly different question, where users were asked if they used “Twitter or another ‘microblogging’ service to share updates about themselves or to see updates about others.”

Full report here.

Evolution of a meme

Fascinating piece in Slate by Chris Wilson.

Late last fall, a chain letter titled “16 Random Things About Me” began to chew its way through Facebook. The author of one of these notes would itemize her personality into ’16 random things, facts, habits, or goals,’ then tag 16 friends who would be prompted to write their own lists. And so on and so on. Similar navel-gazing letters had popped up over the years through e-mail and on blogs, MySpace, Friendster, and the venerable blogging site LiveJournal. The Facebook strain had a good run, but by the end of 2008 it appeared to have stagnated.

Then something curious happened: It mutated. Since everyone who participates is supposed to paste the original instructions into her own note, it’s easy to tinker with the rules. Soon enough, 16 things (and 16 tagged friends) morphed into 15—and 17 and 22 and 35 and even 100. As the structure crumbled, more users toyed with the boundaries. Like any disease, ‘Random Things’ was mutating in hopes of finding a strain that uniquely suited its host. In this case, the right number was vital to its survival: The more people who are tagged, the more likely the note is to spread. The longer the list, though, the more daunting it is to compose and the fewer participants will be roped in.

By mid-to-late January, “25 Random Things About Me” had warded off its competitors. Once the letter settled on 25 things (a perfect square, just like 16) the phenomenon exploded. The data we collected reveal a clear tipping point around this time.

The article has a couple of intriguing charts — e.g.

Wilson showed his data to an epidemiologist who told him that they displayed the “classic exponential growth of an epidemic curve.” Her view was that

’25 Things’ authors can be seen as ‘contagious’ under what’s known as a ‘susceptible-infected-recovered’ model for the spread of disease. Think of ’25 Things’ authors as being contagious for one day—the day they tag a bunch of their friends.

She found that, for that one day, the growth parameter of the ’25 Things’ disease during its ascent phase (roughly until the beginning of February) was 0.27. This means that, on average, each ’25 Things’ writer inspired 1.27 new notes.

It’s ironic that I came on this on Darwin’s birthday. What it suggests is that there was something about 25 things that made that particular variation ‘fitter’ than its competitors. I’m surprised — I would have predicted that a smaller number — seven perhaps — would have been more likely to triumph. But maybe FaceBookers have more interesting lives than mere bloggers.

Even more ironic is the fact that the Pew Forum on Religion and Public Life today reported that 63% of Americans reject Darwin’s theory of evolution by natural selection.

What a strange country is the US.

Apple Store bans Facebook?

Have you noticed how every Apple retail store is always packed with teenagers who are hogging all the demo machines? They’re obviously not going to buy Macs, so what are they doing? The answer is, apparently, FaceBooking. But,

In an effort to thwart off time-theft and loiterers, Apple has decided to add Facebook to the list of banned websites at retail locations nationwide. When I asked some of the genius’ today whether or not anyone noticed the change, they all said that Facebook stopped working sometime in the past week. One of the genius’ said “Apple Stores have become a regular Internet Cafe, so placing the most popular time-killer [Facebook] of them all on the banned-list will certainly help everyone get a chance to test out the computers”.

Source.

LATER: Dave Hill passes on a link which casts doubts on this:

Or is, just possibly, not true?

I know from experience that some Apple stores put limits on where on the Web you can take their demo machines — sometimes restricting Safari to Apple’s promotional pages.

And it’s certainly possible that individual stores have blocked Facebook — as MySpace has been blocked since May 2007 — because some of its members were hogging the machines.

Indeed, Ars Technica quotes an unnamed Apple employee who says his store has been blocking Facebook for about a month.

“It’s just trying to find a balance between letting people try out the computers, but not tying them up so others can try them as well,” he told Ars. (link)

But a person at Apple headquarters in a position to know assures me that there is no nationwide ban on Facebook in effect — permanent or otherwise.

I’m headed to the nearest Apple store to check it out. If you’re in one now, let us know in the comment stream where you are and whether the demo machine you’re using will let you get to your Facebook page.

UPDATE: CNET’s Caroline McCarthy beat me to it, did the legwork, and confirmed that Facebook is accessible at all three Manhattan Apple Stores, although as suspected there are individual machines in those stores that will redirect you to an Apple Store page.