My Observer review of An Ugly Truth: Inside Facebook’s Battle for Domination:
I approached An Ugly Truth with a degree of scepticism on account of its subtitle: “Inside Facebook’s Battle for Domination”. But this book is different. For one thing, its co-authors are not “insiders”, but a pair of experienced New York Times journalists who were members of a team nominated in 2019 for a Pulitzer prize. Much more importantly, though, they claim to have conducted over 1,000 hours of interviews with 400-odd people, including Facebook executives, former and current employees and their families, friends and classmates, plus investors and advisers to Facebook, and lawyers and activists who have been fighting the company for a long time. So if this is an “insider” account, it’s better sourced than all of its predecessors in the genre.
We’ll get to what this account reveals in a moment, but first let’s clear up the title. It comes from the header on an internal memo sent by Andrew Bosworth (AKA “Boz”), a senior Facebook executive and one of Mark Zuckerberg’s closest confidants. “So we connect more people,” it says. “That can be bad if they make it negative. Maybe it costs someone a life by exposing someone to bullies. Maybe someone dies in a terrorist attack coordinated on our tools. And still we connect people. The ugly truth is that we believe in connecting people so deeply that anything that allows us to connect more people more often is de facto good.”
In a way, this tells you everything you need to know about Facebook…
Do read the whole thing