Why the steam media still don’t ‘get’ Wikipedia

Insightful essay by David Weinberger. Excerpt:

The media literally can’t hear that humility, which reflects accurately the fluid and uneven quality of Wikipedia. The media — amplifying our general cultural assumptions — have come to expect knowledge to be coupled with arrogance : If you claim to know X, then you’ve also been claiming that you’re right and those who disagree are wrong. A leather-bound, published encyclopedia trades on this aura of utter rightness (as does a freebie e-newsletter, albeit it to a lesser degree). The media have a cognitive problem with a publisher of knowledge that modestly does not claim perfect reliability, does not back up that claim through a chain of credentialed individuals, and that does not believe the best way to assure the quality of knowledge is by disciplining individuals for their failures.

What is it with the Wikipedia?

Quentin had a link to some thoughtful musing by Bill Thompson about the current Wikipedia controversies. His conclusion:

I use the Wikipedia a lot. It’s a good starting point for serious research, but I’d never accept something that I read there without checking. If the fuss over Siegenthaler, Stoltenberg and Curry means that other readers do the same then it will have been worthwhile. We shouldn’t dismiss the Wikipedia, but we shouldn’t venerate it either.

Wikipedia with adult supervision?

The co-founder of Wikipedia, Larry Sanger, (who left the project some time ago) is launching some kind of refereed collaborative publication called The Digital Universe. Details scarce as yet, but there are journalistic reports (e.g. in the NYT) claiming that it will “allow anyone to contribute and edit entries, but experts vouching for the accuracy of entries will oversee major areas of content”.

Wikipedia 162, Brittanica 123

From Good Morning, Silicon Valley

A study published in the journal Nature Wednesday found that in a random sample of 42 science entries, the collaborative encyclopedia averaged four inaccuracies to Britannica’s three. “Only eight serious errors, such as misinterpretations of important concepts, were detected in the pairs of articles reviewed, four from each encyclopedia,” reported Nature. “But reviewers also found many factual errors, omissions or misleading statements: 162 and 123 in Wikipedia and Britannica, respectively.”

Not bad for a reference work whose open nature allows for inaccuracy, opinion and outright vandalism… Certainly, it’s testament to the innovative power of Wikipedia. “People will find it shocking to see how many errors there are in Britannica,” Michael Twidale, an information scientist at the University of Illinois at Urbana-Champaign, told Nature. “Print encyclopedias are often set up as the gold standards of information quality against which the failings of faster or cheaper resources can be compared. These findings remind us that we have an 18-carat standard, not a 24-carat one.” Editors at Brittanica wouldn’t comment on the flaws in their work, but had no trouble sounding off about those in Wikipedia. “We have nothing against Wikipedia,” said Tom Panelas, director of corporate communications at the company’s headquarters in Chicago. “But it is not the case that errors creep in on an occasional basis or that a couple of articles are poorly written. There are lots of articles in that condition. They need a good editor.”

Wikipedia and QA

I’ve been following the arguments about the quality of Wikipedia entries and came on this thoughtful post by Ethan Zuckerman. Excerpt:

When I use Wikipedia to research technical topics, I generally have a positive experience, frequently finding information I would be unlikely to find in any other context, generally resolving my technical questions – “How does the GSM cellphone standard work?” with a single search. When I use Wikipedia to obtain information that I could find in a conventional encyclopedia, I often have a terrible experience, encountering articles that are unsatisfying at best and useless at worst. Generally, these experiences result from a search where I already know a little about a topic and am looking for additional, specific information, usually when I’m researching a city or a nation to provide context for a blog entry. My current operating hypothesis? Wikipedia is a fantastic reference work for stuff that doesn’t exist in other reference works, and a lousy knock-off of existing works when they do exist.